As Windfall continues to expand, we are beyond thrilled to announce the recent promotion of Dana Vargas to Member Care & Production Manager.

In her new role, Dana responsibilities will expand to direct all member care support activities and member fulfillment services. Additionally, she will lead our quality assurance function across all departments modeling best practices and coaching staff to be more effective, cost saving member-focused service providers.

“Dana will lead our team with the excellence in service that our members and partners expect,” said Donna Marks, President & CEO of Windfall. “Dana is a high-energy professional who has a reputation of getting the job done timely and accurately and always exceeds expectations. We’re very excited about what Dana will be able to do to enhance our member experience avenues.”

Dana has been acknowledged both internally and externally with over a dozen professional awards for her leadership and community-service. A Florida native, she is currently pursuing her Masters in Business Administration at Florida Gulf Coast University.